Technology Should Enhance Change, Not Drive It

The world is changing in rapid, unprecedented ways, but one thing remains certain: as businesses look to embed lessons learned in recent months and to create enterprise resilience for the longer term , they’re due for even more transformation. As such, most organizations are voraciously evaluating existing and future technologies to ascertain if they’ll be ready to deliver the innovation at scale that they’ll got to survive and thrive. However, technology shouldn’t be central to those transformation efforts; people should.

If the Covid-19 pandemic has shown us one thing, it’s that folks aren’t anonymous elements of an outsized organization’s many layers. People are the organization — its most vital and powerful asset. Also is a live demonstration of how human ingenuity, resourcefulness, and variety of experience.

The smartest, most nimble, and most innovative enterprises are going to be Human Enterprises where “business transformation” is actually people-led transformation aided by technology: where humans sit at the middle. During this way, a person’s Enterprise drives both short-term and long-term value for the organization and individuals within it, also as across the broader business ecosystem for all stakeholders along the company’s value chain. because the battlefront of any organization, humans must be those driving the technology, assessing the worth of the technologies being introduced and deployed to make sure long-term success and effective change.

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INSIGHT CENTER
Technology and Transformation
Examining the challenges and opportunities that lie ahead.
While leveraging technology at speed and enabling innovation at scale — accelerate the worth they create within the long-term, while making strides to reframe and thrive within the future. So, how does one build a person’s Enterprise? There are four critical approaches:

Up the humanity: Put the requirements of individuals at the middle of strategy and decision-making. Organizations must ask questions that specialise in the human implications of each decision, whether it concerns customers, employees, or the broader communities within which the organization operates. CEOs are cognizant of this: 73% of the just about 1,500 CEOs we surveyed across a dozen countries and 10 industries said they believe that having a well-integrated purpose helps their company navigate disruption, while 66% were rethinking their organization’s purpose thanks to the present disruptive environment.
Remove friction: Technology should remove friction and permit people to try to to their jobs, while enabling speed and agility. this suggests ensuring a culture of connectivity where there’s trust, free-flowing ideation, and therefore the ability to collaborate seamlessly. Technology also can remove interpersonal friction, by helping to create trust and transparency — for instance , blockchain and analytics can help make corporate records more trustworthy, permitting quick access for regulators and auditors which will enhance trust inside and out of doors the organization. this is often important; one study found that transparency from management is directly proportional to employee happiness. And happy employees are more productive employees. Technology should also save employees time, freeing them up to require advantage of opportunities for human engagement (or, during a pandemic scenario, enabling virtual engagement), also as allowing people to specialise in higher-value tasks.
Value inclusion: It’s vital that companies recognize diversity and inclusion as an ethical and a business imperative, and act thereon . Diversity can boost creativity and innovation, improve brand reputation, increase employee morale and retention, and cause greater innovation and financial performance. as an example , research from the Peterson Institute for International Economics found that going from no women in corporate leadership to a 30% share could lead on to a 15% increase in profitability. Diverse teams outperformed individuals 87% of the time. There are countless other studies with similar results.
Deliver at speed: a person’s Enterprise is organized around impact, not processes, and values agility over hierarchy — thus facilitating fluid, diverse teams that usher in the simplest creativity.
Ultimately, the benchmark for successful technology comes right down to whether it’s helping the humans in a corporation do what they have to try to to . Businesses that want to still deliver value and help ensure enterprise resiliency during this time of rapid change should aim to become Human Enterprises — putting humans and their needs at the middle of their strategies, values, processes, and operations, with technology serving as an enabler instead of a driver of change.

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There’s an iconic scene within the classic movie, 2001: an area Odyssey, where one among its characters, the HAL 9000 computer, involves its own decisions that conflict with astronauts on a mission. It’s a strong and eerie image of humanity being overwhelmed by technology. In today’s landscape of rapidly evolving mass automation, shifting consumer expectations, regulatory pressures, and therefore the continual threat of disruption from new tech-driven competitors and business models, the technology has changed, but the anxiety remains an equivalent .

Both the Covid-19 crisis and therefore the global response to societal inequities and injustice have shown that that specialize in people and their needs — both within the organization and externally — can help to make sure that companies are making it a top priority to think about the potential impact of business decisions on all stakeholders. a person’s Enterprise recognizes that transformation may be a constant evolution, not a hard and fast destination. .